FAQ

Where is Tyntly based?

Tyntly is based out of sunny Santa Monica California, where light, design and the pacific air inspire our team daily.

 

How is Tyntly easier?

Tyntly is easier by saving trips, simplifying choices, and making painting easier overall. It takes on average 8-10 one-way trips in a car to complete a painting job. That’s a lot of time in the car or transport, and the cost of those trips and environmental impact are both considerable. We simplify this process by bringing the paint store to you, so you can select, review and order paint transform your room by never leaving your couch. How is that for easy? We’ve also simplified choosing your paint. Paint stores offer hundreds if not thousands of colors, in multiple grades, in a variety of finishes. Tyntly offers the hottest 30 colors, in one great paint+primer, in flat or eggshell finishes. That’s simple. We also make the painting process easier because we’ve reinvented the paint can. Instead of a clunky, messy, non-recyclable metal can, Tyntly ships our paint in earth friendly containers that pour easier, make less mess, and clean up easier. Plus, when you’re done, just rinse the carton and toss it in recycling.

 

How is Tyntly more sustainable?

First, by ordering with Tyntly we’re saving you on average 10-12 one way trips to the store. That’s less time, less money, and less carbon emitted than driving a car that many times. Big paint stores sell mostly 1 or 5-gallons containers for big jobs. We offer smaller packages so that we can ship the right amount of paint for your job with minimal waste. When you’re finished with your project, just rinse the Tyntly eco canister and toss it in recycling. No need for hazardous waste or special collection, like you typically do with a regular metal paint can.

 

How do I order samples?

Just pick the colors you like, and in the “area” section, select “FREE Sample- up to 5,” then add it to your cart. We will ship you up to 5 color samples for free. It’s that simple!

 

How much area do your free samples cover?

Tyntly’s free samples allow you to paint about a 6 x 6 inch square on your wall, using two coats.

 

Can I get more than 5 samples?

Yes, additional samples are just $1ea. To order extra samples, just pick the colors you like, and in the “area” section, select “EXTRA Sample- $1 ea.” then add it to your cart.

 

How can I be sure my samples will match my color choice?

Color looks different from a screen, to a wall depending on many factors, the main one being the light source. That's why we send up to 5 free samples to that you can be sure you find your right color. Also, since our samples cover a 6x6 area, you get a much better impression of how that color will look on your wall than the 2x2 inch squares that are most common at the paint store. We recommend you look at your color samples under natural and artificial light at different times of the day.

 

Where is Tyntly available?

Tyntly paint is only available on tyntly.com

 

Why doesn’t Tyntly offer more colors?

Our focus is on transforming a room by painting an accent wall. Our designers have picked the hottest, most on trend colors to make your room pop. Also, by limiting the number of colors we carry, we can operate more efficiently with less waste, which means savings to our customers and a happier, healthier planet.

 

Why doesn’t Tyntly offer more grades of paint?

paint shopping is unnecessarily complex, mainly because of the confusing variety of options in choosing a paint. We are in the business of keeping that simple, so we offer a single grade of paint + primer in one that is ideally suited to transform a room by painting an accent wall.

 

Why doesn’t Tyntly offer more finishes?

paint shopping is unnecessarily complex, mainly because of the confusing variety of options in choosing a paint. We are in the business of keeping that simple, so we offer either flat or egg-shell finishes ideally suited to transform a room by painting an accent wall.

 

How should I store leftover paint?

Just reseal the eco canister by replacing the screw on lid, and store in a cool, dry place  the carton just as you would a milk carton, and place a paper clip over the closure to ensure a good seal. It’s a good idea to keep a little paint on hand for touch-up, and of course we take back unused paint for free so that it can be repurposed in art programs.

 

How do i return my unused paint?

Just request a return by emailing us at info@tyntly.com, and we will send your prepaid return shipping label.

 

What happens to my paint after i return it?

We keep unused paint out of landfills by giving it a second life. Tyntly donates excess and unused paint to the underfunded arts, and urban beautification programs. You can learn more on our “giving back” section of our website.

 

Can I buy Tyntly paints in-store?

No, Tyntly paints are only sold on tyntly.com

 

Where is my order?

Just log into your account with the email and password you chose, and you’ll find the status of your order and tracking information. If you still have questions, email us at info@tyntly.com and one of our team members will respond directly.

 

Do I need to prime my wall?

No, all Tyntly paints are paint and primer on one. But, if your wall color is already dark, you may need to apply a primer first for optimal results.

 

How many coats should I apply?

Most jobs should require just 2 coats of paint; however it depends on the base color of your wall and the color you are painting. Darker, more saturated colors tend to require more coats.

 

How long are your paints guaranteed to last?

All Tyntly paints are guaranteed for 10 years against peeling, cracking or chipping.

 

Do your paints contain voc’s?

No, all of our Tyntly paints contain no voc’s.

 

Can I reorder more paint?

Yes, just log into your account, view your order history, and re-order

 

I don’t find my paint in your offering anymore, how to I get more?

We are constantly updating our color offerings to the hottest trends. If a color you have previously ordered is not currently available, just log into your account, view your order history, and re-order

 

I’m not happy with my paint. Can I get a refund?

We guarantee that the colors will match the samples, but if after painting you’re not satisfied, we will send you a replacement color at no extra charge.

 

I don’t see a color I like, can I have a custom color made?

Tyntly offers a carefully curated collection of on-trend colors guaranteed to transform your living space. By offering a smaller assortment of trending colors, we can operate more efficiently and pass those savings onto our customers.

 

My shipment arrived damaged, what should I do?

Please email us at info@tyntly.com to open a claim with our customer service department, and we will get a replacement shipment to you right away.

 

Can I paint more than an accent wall?

Of course, but we only offer free shipping on orders up 250sq. ft., which is about 1 gallon of paint. Above that, your order includes additional shipping charges.

 

I am interested in receiving paint donations. How can I find out more.

If you are an urban artist, an art program, or community

beautification program and interested in receiving donations of Tyntly paint, send us an email to info@tyntly.com, and tell us more about your cause.